TERMS AND CONDITIONS
In booking our services you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person booking our services and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to us, The Poppy Sisters. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Privacy Statement
We are committed to protecting your privacy. Authorised personnel within the company on a need to know basis
only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Confidentiality
We will not sell, share, or rent your personal information to any third party or use your e-mail address for
unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed
services and products.
From time to time, we may send emails or promotional literature to the Client. If this is no longer required, the Client is advised to request their details be removed from future emails.
The Company will not take photos or videos of performances without the permission of the Client and in any event, will not take photos or videos which include third parties ie audiences. Should any Client take photos or videos of a performance, these are the property of the Client – if these are shared with the Company, it is accepted that we may use these on our website, social media and promotional material unless strict written notice by the Client to the contrary is received.
The Company is not responsible for photos and videos of performances taken by third parties ie guests or relatives, in particular should these appear in publications, on the Internet or social media in any form.
The Company is happy for the Client to take photos and videos of any performance for their internal use.
Disclaimer, Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
§ excludes all representations and warranties relating to this website and its contents or which is or may be
provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in
this website and/or the Company’s literature; and
§ excludes all liability for damages arising out of or in connection with your use of this website. This includes,
without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was
foreseeable, arose in the normal course of things or you have advised this Company of the possibility of
such potential loss), damage caused to your computer, computer software, systems and programs and the
data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Bookings
Bookings by the Client may be made in person, via the website, email, text or phone and all will be confirmed either by email or by post if an email address is unavailable. An abridged version of these Terms and Conditions are provided on the booking confirmation. The Client is deemed to have accepted these unless the Company hears to the contrary.
Cancellation Policy
By Client: Minimum 48 hours notice of cancellation required for all bookings. Notification for instance, in person, via email, mobile phone, text message or any other means will be accepted subject to confirmation in writing. We reserve the right to invoice for the full amount if less than 48 hours notice to cancel is not provided and will exercise this at our discretion.
By this Company: We endeavour to give our clients as much notice as possible should we need to cancel a booking. Unfortunately, for reasons of illness or bad weather for example, this is not always possible and we will re-book if possible at your earliest convenience.
If one of us is unavailable to attending the booking, due to illness for example, we will still attend unless you specify that you would prefer to re-book at a later date.
In the event of persistent late payments, we reserve the right to cancel future bookings with a Client and not accept further bookings.
Safeguarding/Care
The Company requires that a responsible adult is present at all times throughout a performance. If this is not possible, or becomes not possible during the performance, the Company reserves the right to cancel or terminate the performance. If, for any reason, the Company believe that their safety is endangered or may be compromised within a performance, that performance will be terminated immediately. Full payment of the invoice will be expected in such circumstances.
Payment Terms
We request payment of our invoices within 14 days from the date of the invoice (date of the Service). If this cannot be met, we ask to be advised and this shall be discussed. Payment is acceptable by cash, cheque or BACS transfer. Please note that in the event of a cheque being returned due to insufficient funds, all charges incurred by the Company will be passed onto the Client. It is the Client’s responsibility to ensure that the Company is set up on the Accounts Payable system as a Supplier so not to delay payment further.
If payment is not received within an agreed timescale, the Company reserves the right to pursue recovery of the unpaid invoice(s) and all charges incurred levied against the Client. The Company reserves the right to cancel or refuse bookings if payment is consistently delayed.
We reserve the right to amend our Payment Terms at any time and will notify clients in advance giving the option to accept or decline our Terms. This may include requesting payment by cash or cheque on the day of performance, removing BACS payment facilities or extending cheque payment to within 14 days of performance.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the
ending of Services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.
Availability
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions
expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
General
These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site.
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of
this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and
acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory
Consumer Rights are unaffected.